A PLUS Support Agent Z

To ensure a stable internet connection, the game accounts are divided into 4 different region servers (EU/SA/US/Other). You are recommended to stay in the region that the system assigned to you in ...

To ensure a stable internet connection, the game accounts are divided into 4 different region servers (EU/SA/US/Other). If you would like to continue with your current progress on a new device, ple...

Unfortunately, the game can only run with constant internet connection by design. Therefore, please make sure that you are launching the game in a stable network environment. If you encounter any c...

If you have changed the device for playing, please log in via A PLUS Account, Apple ID, and Google Play, and to find your game account. However, if you were using a guest account, the account will ...

If you forget the password of your Apple ID/Google Play login, please choose the platform on the Login Method screen, and then follow the pop-ups to reset the password.

If you forget the password of your A PLUS account, please tap on the A PLUS icon on the Login Method screen, and then choose "Reset Password", and then fill in the blanks to reset the password.

To make your account more secure, and easier to be retrieved once lost, we recommend you bind your game account to an A PLUS Account. You can easily do it by following these steps: 1. Open Player S...

You can top-up using payment methods from your App Store or Google Play account. For MENA and Latin America, top-up is also available via the following third party sites: https://www.smile.one/merc...

If the game is suddenly muted, please try the followings: 1. Check the "Player's Settings" and confirm the game sound is not muted.2. Close all applications including Street Fighter: Duel, and then...

Please try the following steps: 1. Check the network connection is stable in the "Settings" of the mobile phone, or try to switch from Wi-Fi to Cellular Data.2. Reboot the game. If the game frequen...