A PLUS Support Agent Z

You can top-up using payment methods from your App Store or Google Play account. For MENA and Latin America, top-up is also available via the following third party sites: https://www.smile.one/merc...

This issue might be caused by an unstable connection. Please troubleshoot with the following steps: 1. Check the network connection is stable in the "Settings" of the mobile phone, or try to switch...

Please tap your profile picture at the top-left corner of the main screen, and you can find "My ID". You can also copy it by tapping the copy icon next to your Nickname.

Delay in top-up may happen when the internet connection is poor or the payment system is busy, etc. Please restart the game and try again. If your recharge is not received in time, you can first lo...

You can log in via A PLUS Account, Apple ID, and Google Play. Please note that guest accounts cannot be retrieved once lost. If you are still using a guest account, please remember to associate it ...

To make your account more secure, and easier to be retrieved once lost, we recommend you bind your game account to an A PLUS Account. You can easily do it by following these steps: 1. Open Player S...

If the internet connection is not stable, please check the network connection is stable in the "Settings" of the mobile phone, or try to switch from Wi-Fi to Cellular Data. If all of the above cann...

Please open your friend list → choose the user you want to delete and open the chat → tap on their profile picture → choose "Remove Friend", then confirm.

If you experience game lag, please check the network connection is stable in the "Settings" of the mobile phone, or try to switch from Wi-Fi to Cellular Data. Please also make sure if the phone's s...

Please go to Fight Hall → choose "Guild" → "View Info" → tap your profile picture → choose "Leave the Guild", then confirm.