A PLUS Support Agent Z

To ensure a stable internet connection, the game accounts are divided into 4 different region servers (EU/SA/US/Other). You are recommended to stay in the region that the system assigned to you in ...

To ensure a stable internet connection, the game accounts are divided into 4 different region servers (EU/SA/US/Other). If you would like to continue with your current progress on a new device, ple...

Please tap your profile picture at the top-left corner of the main screen, enter "Player Settings", and tap on "Account Deletion" at the bottom. Your game account will be deleted automatically afte...

Unfortunately, the game can only run with constant internet connection by design. Therefore, please make sure that you are launching the game in a stable network environment. If you encounter any c...

Please set up a password that includes 8-30 characters with least 2 of the following: alphabets, numbers or underline.

You can top-up using payment methods from your App Store or Google Play account. For MENA and Latin America, top-up is also available via the following third party sites: https://www.smile.one/merc...

If you have changed the device for playing, please log in via A PLUS Account, Apple ID, and Google Play, and to find your game account. However, if you were using a guest account, the account will ...

If you forget the password of your Apple ID/Google Play login, please choose the platform on the Login Method screen, and then follow the pop-ups to reset the password.

If you forget the password of your A PLUS account, please tap on the A PLUS icon on the Login Method screen, and then choose "Reset Password", and then fill in the blanks to reset the password.

To make your account more secure, and easier to be retrieved once lost, we recommend you bind your game account to an A PLUS Account. You can easily do it by following these steps: 1. Open Player S...