My Top-up Failed, What Should I Do?

Delay in top-up may happen when the internet connection is poor or the payment system is busy, etc. Please restart the game and try again. If your recharge is not received in time, you can first log out of your account and log in again to see if the change is reflected.
If after 24 hours the top-up has still not arrived, please contact our customer service with the following relevant information. We will contact you in time and conduct relevant investigation:
1. User ID
2. Date and Time of the purchase
3. Screenshots containing the following information:
a. Name of the missing product
b. Name of the game
c. Order Number
d. iOS receipt (for iOS only)
e. Google Play receipt (Including GPA.****-****-****-***** format, for Android only).