How to fix White/Black Screen?

Please try the following steps:

1. Check the network connection is stable in the "Settings" of the mobile phone, or try to switch from Wi-Fi to Cellular Data.
2. Reboot the game.

If the game frequently crash at the same quest/in-game feature, please send a ticket to our customer support team with the following information:

1. Player's ID
2. Device Model
3. Login Method

We will contact you back for further assistance.